![]() Take the following measures.Īn internal error has occurred. The memory required to start ScanGear (scanner driver) cannot be obtained exit other applications.Ī required file is missing or corrupted, or settings are incorrect. Different scanner on the network is selected.Ĭlick if you want to select another scanner. Network connection is prohibited by security software. (If using wireless LAN connection) Signal strength is poor due to obstructions. (If using Wired LAN connection) It is disconnected from Wired LAN. When scanning with a network connection, specify the scanner to use with IJ Network Scanner Selector EX.Ĭable may be disconnected or scanner may be turned off. ![]() When scanning with a network connection, check the connection status and reconnect as needed. When scanning with a USB connection, check the connection of the USB cable and reconnect as required. Refer to the application's manual for details. Make sure that the selected application source is correct. ![]() Make sure that your scanner or printer is turned on. (It is disconnected from LAN, if using on LAN.) Wait for the device operation to finish, then scan.Ĭannot communicate with scanner for these reasons: Printer is in use or an error has occurred. To verify your support options please create or log into your Canon Account.
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